AI FOR FREIGHT FORWARDERS AND LOGISTICS

AI and automation for freight forwarders and logistics

This page is for freight forwarders, customs agents and small logistics companies. Every shipment generates quote requests, transport documents and tracking messages, and much of that work repeats from one shipment to the next.

AI and automation can organise those documents and messages. Customs declarations, goods classification and responsibility for the shipment remain with qualified people.

Where AI helps a freight forwarder or logistics company

Four common processes, as examples. With each company, we start by understanding how the work is done today.

Quote requests and shipment confirmations

Quote requests arrive in different formats and are almost always incomplete: origin, destination, weight and volume. An automation can identify what is missing, ask for the missing data and prepare the quote for review. The price and final confirmation belong to the company.

Transport documentation

Commercial invoices, packing lists and transport documents are prepared by hand, often from the same template. AI can prepare drafts from the shipment data. A person checks each document before it is issued or submitted.

Shipment tracking and client updates

Clients constantly ask where their goods are. An automated process can gather the shipment status and send updates at the agreed moments. Delays and exceptions are passed to the team.

Documentation and invoice reminders

Missing documents delay shipments and payments. An automatic reminder, in the tone the company sets, can request the documents and follow up unpaid invoices. Negotiation and sensitive cases remain with a person.

HOW WE WORK

First, understand. Then, make it happen.

A clear path from the first challenge to everyday use. Taking care of what matters at every step.

  1. 01

    Understand

    We listen, frame the problem and assess whether an in-depth diagnosis would be worthwhile.

  2. 02

    Define

    We agree priorities, scope and criteria so that each step has a clear purpose.

  3. 03

    Implement

    We test and move in stages, with the right permissions and safeguards.

  4. 04

    Support

    We share knowledge and help people adopt new ways of working, within the agreed scope.

Which plan applies

The plans are the same for every sector. For a company that wants to know where to start, Professional reviews up to two of these processes and sets priorities. To move straight to one or two automations, Advanced includes implementation.

01 / GET STARTED

Essential

€390 VAT included

For businesses taking their first steps towards using AI professionally.

What you receive: Configured tools, practical session and guide

02 / DEVELOP

Professional

€940 VAT included

For businesses seeking concrete opportunities to improve their processes.

What you receive: Diagnosis, priorities and action plan

03 / IMPLEMENT

Advanced

€1,790 VAT included

For businesses ready to move from analysis to implementing automations.

What you receive: Up to two implemented automations

View plans and prices

Care with commercial and customs data

These processes handle client, invoicing and customs information. Before automating, we confirm which data is needed, who can access it and what permissions each tool requires. Customs declarations and documents with tax value are submitted and validated by a qualified person.

Read more in AI Literacy: Personal data, secrets and internal information.

Frequently asked questions

Does AI submit customs declarations?

No. Preparation can be supported, but submission and responsibility for the declarations rest with the company and qualified people.

Does it work with the transport management software the company uses?

It depends on the tools and integrations available. Compatibility is assessed before implementation.

Where do we start?

With a free conversation, with no obligation, to understand your context. If it makes sense to go ahead, the Professional plan includes a diagnosis of up to 2 processes and an indicative 30–60-day action plan.

How much does it cost?

The plans have fixed prices for the scope described: Essential €390, Professional €940, Advanced €1,790, VAT included. We confirm that your request fits the plan before work begins.

A SIMPLE NEXT STEP

It starts with a conversation.

Tell us what your business is trying to solve. The first conversation is free and comes with no obligation.

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LET’S TALK

It starts with a conversation.

Tell us a little about yourself and your business challenge. The first conversation is free, with no obligation.